Support & FAQ
Answers to common questions about Monitron, the TradingView indicator, and the Academy course. Can’t find what you need? Email us directly below.
Getting started
What is Monitron?+
Monitron is a personal life-optimisation platform covering fitness, productivity, and finance — training and workout logging, task/habit tracking, and a trading journal with analytics, sitting alongside the standalone TradingView indicator and Academy course.
Do I need a paid plan to use Monitron?+
No — the Free tier gives you full access to core fitness, productivity, and trading journal features. Pro and Max add higher AI usage limits and additional features. See Pricing for the full breakdown.
Are the TradingView indicator and Academy course separate from my subscription?+
Yes. The indicator (£83.16) and Academy course (£46.19, or £119.20 bundled with the indicator) are one-time purchases, independent of your Free/Pro/Max subscription tier — they work on any tier.
TradingView indicator access
I bought the indicator — how do I actually get access on TradingView?+
After purchase, go to the Academy tab and enter your exact TradingView username (not your email) in the “Confluence Checklist — TradingView Access” form. The indicator is an invite-only script, so we add each username to TradingView’s access list manually — this is usually done within 24 hours. You’ll then find it under your TradingView invite-only scripts.
It's been more than 24 hours and I still don't have access.+
Double-check the username on file matches your TradingView account exactly (usernames are case-sensitive and different from your display name). If it’s correct and more than 24 hours have passed, email support@monitron.co.uk with your TradingView username and the email you purchased with.
I need to change the TradingView username on file (e.g. new account).+
Once access is granted, the username field locks to prevent accidental loss of access. Email support@monitron.co.uk and we’ll move your access to the new username.
Can I share my indicator access with someone else?+
No — access is licensed to you personally and tied to a single TradingView username. See our Terms of Service for the full licence terms.
Academy course
How is the Academy course structured?+
35 lessons across Beginner, Psychology, Intermediate, and Advanced modules, including the full confluence checklist from the indicator, interactive chart exercises, and a quiz on every lesson with instant grading and explanations.
Do I need the indicator to take the Academy course?+
No, the Academy course can be purchased on its own. Buying the bundle saves £10.15 over buying both separately.
How long do I have access to the course?+
Indefinitely — it’s a one-time purchase, not a subscription.
Trading journal & analytics
Are the indicator's signals or the AI trade analysis financial advice?+
No. The indicator, the Academy content, and any AI-generated narrative analysis of your trades are educational tools only, not personalised financial advice. See our Risk Disclaimer for full detail, including the limitations of backtested performance.
Is my trade data private?+
Yes — your trade logs, notes, and screenshots are yours. We only use them to power your dashboards and the AI analysis you request. See our Privacy Policy for full detail on what we collect and who we share it with.
Billing & subscriptions
How do I cancel or change my subscription?+
Manage or cancel your Pro/Max subscription any time from your account settings. Cancelling stops future renewal but doesn’t refund the current billing period; you keep access until the period ends. Upgrades/downgrades are prorated automatically by Stripe.
Can I get a refund on the indicator or Academy course?+
If you haven’t accessed the content yet, you can request a full refund within 14 days of purchase. See our Refund Policy for exactly how this works once you’ve accessed the content.
What payment methods are accepted?+
All major credit/debit cards, processed securely by Stripe. We never see or store your full card details.
Troubleshooting
I forgot my password — how do I reset it?+
Go to the Forgot Password page and enter the email on your account. We’ll send a reset link — click it and choose a new password. If the email doesn’t arrive within a few minutes, check your spam folder before contacting support.
I found a bug — how do I report it?+
Email support@monitron.co.uk with what you were doing, what you expected to happen, and what happened instead. Screenshots help a lot — especially for anything visual (charts, layout) — and if it’s data-specific (a particular trade, log entry, or account), include enough detail to find it (date, amount, or a link to the page). We read every report.
Account & privacy
How do I export my data?+
Go to Profile → Export My Data to download a complete, portable JSON copy of everything we hold on you.
How do I delete my account?+
Go to Profile → Danger Zone → Delete Account and confirm with your password. This schedules permanent deletion in 30 days — simply logging back in during that window cancels the pending deletion. After 30 days it’s permanent — this includes your trading journal and account data in full, with no copy retained.
Which third parties do you share my data with?+
Only the providers needed to run the Service — Stripe (payments), Anthropic (AI analysis), Sentry (error monitoring), Resend (email), Cloudinary (media), Railway/ Vercel (hosting), plus any integration you explicitly connect. Full list in our Privacy Policy. We never sell your data.