Refund Policy

Digital content and your right to cancel

The Academy course (whether bought in full or one module at a time) and the TradingView indicator are supplied as digital content. Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day “cooling-off” period to cancel a purchase of digital content for a full refund — but this right ends as soon as you start accessing the content, provided you gave express consent to immediate access and acknowledged that doing so waives your cancellation right. At checkout, you will be asked to confirm this before you get access to the course or indicator.

Before you access the content

If you have not yet accessed the Academy course or activated the indicator, you can request a full refund within 14 days of purchase by contacting support@monitron.co.uk.

After you access the content

Once you’ve started the Academy course or the indicator has been granted (TradingView access activated), the purchase is final and non-refundable, except where the content is materially faulty or not as described, or as required by law.

Individual Academy modules

Each Academy module bought on its own is a separate purchase, and the rules above apply to each one separately: starting one module doesn’t end your right to cancel another module you haven’t accessed yet. Multi-module discounts and the credit for modules already bought towards the full Academy are reflected in the price you pay, and any refund is of the amount you actually paid for that purchase.

Indicator passes

Each indicator pass is a separate one-off purchase of time-limited access, and the rules above apply to each pass: before your TradingView access is activated you can cancel for a full refund within 14 days; once it has been activated the pass is non-refundable, except where the indicator is materially faulty or not as described, or as required by law. Passes don’t renew automatically, so there is nothing to cancel when one ends. If changes by TradingView force us to end indicator access before a pass expires, we will refund the unused part of that pass pro rata.

Subscriptions (Pro / Max)

Subscription tiers can be cancelled at any time from your account settings; cancellation stops future renewal but does not refund the current billing period already paid for. If you switch between tiers (e.g. Pro to Max) via your billing portal, the price difference is prorated and charged or credited automatically by Stripe at the time of the change.

How to request a refund

Email support@monitron.co.uk with your order details. Approved refunds are issued to your original payment method via Stripe, typically within 5-10 business days.